Shipments and returns

Shipments

Packages are generally dispatched within 3 working days after receipt of payment. It usually takes 2 working days for orders that are shipped via Pos Laju for orders within local Malaysia. For international order, it could take 2 to 4 weeks for orders shipped to anywhere around the world via registered parcel from Pos Malaysia. If you prefer delivery by other courier services with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are free of charge, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We assure that packages are amply sized, your items are well-protected and will be despatched as soon as stocks and packaging are ready.

Returns

If you received order that is defective, kindly contact us for further assistance. In situations that may require the order to be returned in order for us to carry out further assiatance, return costs are to be responsible from the customer. Kindly contact us immediately via email or telephone in regards to arranging for returns.